These Terms of Service (“Terms”) govern access to and use of The Forge and related products and services provided by HustleForge LLC (“HustleForge,” “we,” “us,” or “our”).
By purchasing a Forge Blueprint, submitting onboarding information, accepting an order form or statement of work, creating an account, or using The Forge, you agree to these Terms.
1. Business Use and Authority
The Forge is offered primarily for business and organizational use.
If you use The Forge for an organization, you represent that:
- you are authorized to act for that organization;
- you have authority to accept these Terms;
- information you provide is accurate;
- you have authority to connect the systems you authorize; and
- the organization is responsible for the activity of its users.
“Customer,” “you,” and “your” refer to the person or organization purchasing or using the applicable service.
2. The Forge Service Model
The Forge is a managed business operating environment through which customers can connect information, coordinate workflows, monitor operations, prepare decisions, approve actions, and interact with multiple parts of their organization.
HustleForge may provide the following separately or together:
Forge Blueprint
A customer-specific assessment that may include:
- organizational and entity mapping;
- current-software inventory;
- workflow and bottleneck analysis;
- system-of-record review;
- role and approval mapping;
- integration assessment;
- data and migration planning;
- automation and augmentation opportunities;
- recommended Forge configuration; and
- a proposed launch plan.
Forge subscriptions
Recurring access to Forge Start, Forge Core, Forge Pro, Forge Operations, or another documented subscription tier.
The exact scope, limits, support, optimization cadence, integrations, locations, entities, and modules for each tier (including Forge Start) are stated in the applicable Forge Plan, order form, subscription description, or the current pricing catalog. Where a specific price is not stated in these Terms, the price displayed at checkout, in the applicable order form, or in the current pricing catalog controls.
Guided Launch
A structured customer-participation launch process. The customer completes assigned setup, preparation, validation, training, and approval tasks with HustleForge tools and guidance.
Managed Launch
A separately scoped implementation service through which HustleForge performs agreed configuration, integration, migration, testing, training, and launch activities.
Planning and implementation services
Planning and implementation services offered separately from a Forge subscription include:
- Operational Blueprint;
- Guided Launch;
- Managed Launch;
- data migration;
- custom integration services; and
- configuration services.
Fees for these services are stated in the applicable order form, statement of work, or the current pricing catalog. Where a specific price is not stated in these Terms, the price displayed at checkout, in the applicable order form, or in the current pricing catalog controls.
Forge Marketplace
Optional services and capacity that may include:
- integrations;
- communications;
- lead programs;
- campaigns;
- paid-media management;
- additional locations or business entities;
- custom dashboards;
- custom development;
- training;
- optimization; and
- other approved services.
Usage-based and optional services
Depending on plan and configuration, a customer may incur additional charges for usage-based and optional services, including:
- Forge Credits;
- Marketplace add-ons;
- third-party provider charges;
- voice, messaging, storage, and model usage;
- lead purchases; and
- campaign services.
Rates for usage-based and optional services are stated at checkout, in the applicable order form, or in the current pricing catalog. Where a specific price is not stated in these Terms, the price displayed at checkout, in the applicable order form, or in the current pricing catalog controls.
Ongoing stewardship
Depending on plan and scope, HustleForge may provide:
- platform monitoring;
- integration-health monitoring;
- support;
- data-quality visibility;
- workflow reviews;
- configuration adjustments;
- optimization sessions;
- platform updates; and
- defined service commitments.
HustleForge may use employees, independent contractors, subcontractors, technology providers, orchestration providers, and implementation specialists to deliver the services.
3. Contract Documents and Order of Precedence
A customer engagement may include:
- a signed order form, statement of work, or negotiated service agreement;
- a data-processing agreement;
- these Terms;
- the Refund Policy;
- the Privacy Policy; and
- applicable platform documentation.
If these documents conflict, they control in the order listed above, unless a document expressly states otherwise.
Website descriptions are general information. The customer-specific Forge Plan, order form, or statement of work controls the exact purchased scope.
4. Accounts and Administrators
Each user must have an individual account unless HustleForge expressly approves another method.
Customers are responsible for:
- selecting account administrators;
- inviting only authorized users;
- assigning accurate roles and permissions;
- protecting account credentials;
- removing former employees and contractors promptly;
- periodically reviewing access;
- maintaining secure devices and browsers; and
- notifying HustleForge of suspected unauthorized activity.
An account administrator may be able to:
- view and modify organizational information;
- add or remove users;
- assign permissions;
- authorize integrations;
- approve exports;
- establish workflows;
- approve actions; and
- request cancellation or deletion.
The customer is responsible for actions taken by its authorized administrators and users.
5. Blueprint and Launch Responsibilities
The customer must provide timely and accurate:
- business context;
- records and exports;
- system access;
- user and permission information;
- workflow requirements;
- integration authorization;
- testing participation;
- approvals; and
- feedback.
Launch timing depends on customer responsiveness, data quality, provider availability, integration complexity, and the agreed scope.
Existing systems should remain available until the customer has validated migrated information, tested critical workflows, and approved go-live.
HustleForge may pause launch work when required access, records, decisions, or approvals are not provided.
6. Fees, Taxes, and Payment
Fees are stated on the pricing page, checkout page, order form, statement of work, or Forge Plan.
Unless otherwise stated:
- subscription fees are billed in advance;
- one-time services are billed before work begins or according to milestones;
- usage charges are billed based on measured consumption;
- third-party costs are separate;
- advertising and media spend are separate;
- fees are stated in U.S. dollars;
- the customer is responsible for applicable taxes; and
- overdue undisputed amounts may result in suspension.
Payments are processed by third-party payment providers. HustleForge does not store full payment-card numbers.
The customer authorizes HustleForge and its payment processor to charge the selected payment method for approved recurring fees, usage, purchases, and applicable taxes.
7. Automatic Renewal and Cancellation
Forge subscriptions (including Forge Start, Forge Core, Forge Pro, and Forge Operations) renew automatically for successive monthly or annual periods, as disclosed at purchase, until cancelled.
Before purchase, HustleForge will disclose:
- the recurring price;
- billing frequency;
- included scope;
- material usage charges;
- how to cancel; and
- any known introductory or promotional terms.
Customers who subscribe online must be able to cancel through an online cancellation mechanism. Cancellation may also be requested by emailing contact@hustleforge.tech.
A cancellation request becomes effective when submitted through the authorized online mechanism or received by HustleForge through the stated support channel.
After cancellation:
- no new subscription period will be charged;
- access continues through the paid billing period, unless terminated for cause;
- no prorated refund is issued for an unused portion of that period;
- the seven-day account-cancellation grace period begins after service access ends or account deletion is requested; and
- the customer should export required information before deletion.
HustleForge may change subscription pricing by providing reasonable advance notice. A price change applies no earlier than the next renewal after the stated notice period.
Downgrades between Forge subscription tiers (including from Forge Operations, Forge Pro, or Forge Core to Forge Start) apply as of the effective date displayed at the time of the downgrade request. Capabilities, integrations, seats, entities, locations, modules, or automations that are not supported at the lower tier may become unavailable after the effective date of the downgrade. Usage fees, third-party charges, and other amounts incurred before the effective date remain payable. Customer Data associated with capabilities that become unavailable after a downgrade remains subject to the retention, export, and deletion terms described in Sections 10 and 22 and in the Privacy Policy.
8. Forge Credits
Forge Credits are service credits earned through approved participation, launch milestones, promotions, or other qualifying activity.
Unless otherwise stated:
- one Forge Credit equals one U.S. dollar of value toward eligible HustleForge services;
- credits are not money;
- credits have no cash value;
- credits are not refundable;
- credits are not transferable to an unrelated person or entity;
- credits may expire;
- credits do not pay for ordinary subscription access;
- credits do not pay third-party charges, usage fees, advertising spend, postage, creator fees, or provider subscriptions; and
- eligibility and approval remain subject to the disclosed credit rules.
Credits may be reversed if they were issued through error, fraud, duplicate activity, or a milestone that was not actually completed.
9. Marketplace and Third-Party Charges
Marketplace purchases may include HustleForge services, third-party services, or both.
Before activation, HustleForge will identify, where applicable:
- HustleForge’s management or service fee;
- third-party provider charges;
- usage-based pricing;
- media or advertising spend;
- lead or data-acquisition costs;
- implementation costs;
- renewal terms; and
- material restrictions.
Third-party costs remain governed by the third party’s terms and refund rules.
The customer is responsible for maintaining third-party subscriptions and provider accounts unless a written agreement states otherwise.
HustleForge does not guarantee that a third party will:
- maintain an API;
- preserve current pricing;
- continue a product;
- accept a transaction;
- maintain uninterrupted service; or
- produce a particular business result.
10. Customer Data
“Customer Data” means information submitted, uploaded, imported, synchronized, or generated through a customer’s authorized use of The Forge, excluding HustleForge technology, generalized templates, security information, and deidentified platform statistics.
As between HustleForge and the customer, the customer retains ownership of Customer Data.
The customer grants HustleForge a limited, nonexclusive right to host, copy, process, transmit, display, modify, and otherwise use Customer Data only as reasonably necessary to:
- provide the services;
- follow customer instructions;
- maintain security;
- prevent fraud;
- support integrations;
- troubleshoot problems;
- comply with law; and
- enforce the agreement.
The customer represents that it has all rights, notices, permissions, and lawful bases required to provide Customer Data to HustleForge and direct its processing.
11. Privacy and Data Processing
HustleForge’s handling of personal information is described in the Privacy Policy.
When HustleForge processes personal information on behalf of a customer:
- the customer determines the permitted business purpose;
- HustleForge processes the information according to documented instructions;
- HustleForge does not sell Customer Data;
- HustleForge does not use Customer Data for unrelated advertising;
- service providers and contractors are restricted to permitted purposes; and
- the parties may enter a data-processing agreement where required.
Customers remain responsible for:
- providing legally required notices;
- responding to individual privacy requests;
- selecting lawful retention periods;
- obtaining required consent;
- determining whether a workflow is legally permitted; and
- complying with employment, consumer, financial, communications, and industry-specific privacy requirements.
12. Integrations and Systems of Record
The Forge may connect with accounting, payroll, CRM, communications, payment, POS, scheduling, marketing, industry-specific, and other customer-authorized systems.
The customer authorizes HustleForge to:
- access approved provider accounts;
- store scoped authorization tokens;
- receive and transmit approved records;
- map fields;
- create or update approved records;
- monitor connection health;
- retry eligible failed operations; and
- record synchronization and approval history.
The Forge does not automatically replace the authoritative responsibility of a third-party provider.
Unless expressly agreed:
- accounting software remains the official financial record;
- the payroll provider remains the official payroll processor and tax filer;
- the payment provider remains responsible for card processing;
- clinical or practice-management software remains responsible for clinical records;
- insurance systems remain responsible for policy and carrier records;
- student-information systems remain responsible for regulated student records; and
- The Forge maintains the operational workflow, assignment, approval, escalation, and cross-system reporting surrounding those systems.
Customers may revoke supported integrations. Revocation may prevent related workflows, updates, reporting, or automation from operating correctly.
13. Automation, Artificial Intelligence, and Approvals
The Forge may use software rules, automation, analytics, or artificial intelligence to:
- summarize records;
- prepare recommendations;
- detect exceptions;
- assign work;
- prioritize items;
- draft content;
- prepare actions;
- route approvals; and
- execute previously authorized actions.
Outputs may be incomplete, outdated, or incorrect. The customer is responsible for reviewing outputs in light of its own records, policies, and professional judgment.
Sensitive actions may be configured to require human approval. The customer is responsible for:
- selecting approval thresholds;
- assigning authorized approvers;
- reviewing approval requests;
- validating material actions; and
- monitoring the results.
Unless expressly agreed in writing, the customer may not use The Forge as the sole basis for a final decision concerning:
- hiring, termination, promotion, compensation, or employee discipline;
- credit or lending;
- insurance eligibility or underwriting;
- healthcare or treatment;
- housing;
- education admission or discipline;
- legal rights; or
- another legally significant decision about an individual.
14. Regulated and Sensitive Data
The Forge is not currently certified under SOC 2, ISO 27001, HIPAA, PCI DSS, or another framework unless expressly identified as completed in current security documentation.
The Forge does not currently process protected health information as a standard service and does not offer a HIPAA Business Associate Agreement unless separately stated in writing.
Customers may not submit the following without HustleForge’s prior written approval:
- protected health information;
- full payment-card information;
- full Social Security numbers;
- bank-login credentials;
- biometric templates;
- regulated student records;
- highly sensitive insurance information;
- export-controlled information;
- classified information; or
- another specially regulated data type.
Approval may require a separate scope, security review, agreement, and fee.
15. Acceptable Use
You may not use The Forge to:
- violate any law or regulation;
- violate another person’s privacy or intellectual-property rights;
- send unlawful, deceptive, fraudulent, or harassing communications;
- transmit spam or communications without required consent;
- upload malicious software;
- gain unauthorized access to an account or system;
- bypass security or permission controls;
- interfere with platform availability;
- test vulnerabilities without authorization;
- impersonate another person;
- process prohibited regulated information;
- create unlawful discrimination;
- make prohibited employment, credit, insurance, housing, healthcare, or education decisions;
- resell the service without authorization; or
- use the service to develop a competing platform through unauthorized extraction, scraping, or reverse engineering.
HustleForge may investigate suspected violations and suspend or restrict service where reasonably necessary.
16. Customer Responsibilities
The customer remains responsible for:
- its business decisions;
- the legality of its operations;
- the accuracy and completeness of Customer Data;
- reviewing migrated records;
- approving go-live;
- obtaining third-party permissions;
- maintaining provider accounts;
- employee and contractor access;
- communications consent;
- advertising claims;
- payroll and employment compliance;
- tax and accounting decisions;
- professional advice;
- insurance and licensing;
- internal retention rules; and
- actions executed through an authorized account.
The Forge provides operational visibility and coordination. It is not the customer’s attorney, accountant, tax adviser, payroll processor, insurer, fiduciary, healthcare provider, or regulated recordkeeper.
17. Confidentiality
Each party may receive confidential information from the other.
The receiving party will:
- use confidential information only to perform or receive the services;
- protect it using reasonable care;
- disclose it only to personnel and providers with a need to know;
- require those recipients to protect it; and
- disclose it when legally required only after providing notice where legally permitted.
Confidential information does not include information that:
- becomes public without breach;
- was lawfully known without restriction;
- is received lawfully from another source; or
- is independently developed without using the other party’s confidential information.
18. Intellectual Property
HustleForge retains ownership of:
- The Forge platform;
- software and source code;
- APIs and integration frameworks;
- generalized workflows and templates;
- user-interface designs;
- documentation;
- security systems;
- orchestration systems;
- platform logic;
- methods, know-how, and tooling; and
- improvements and generalized capabilities.
After full payment, the customer may use customer-specific Forge Plans, workflow documentation, configuration materials, and deliverables internally for its business.
Unless an order form expressly transfers ownership, custom work may incorporate HustleForge’s preexisting technology, generalized components, templates, connectors, methods, and know-how. HustleForge retains those underlying materials while granting the customer the right to use the completed customer-specific deliverable with The Forge.
Feedback may be used to improve The Forge without payment or obligation, provided HustleForge does not publicly identify the customer without permission.
19. Aggregated and Deidentified Information
HustleForge may create and use information that has been aggregated or deidentified so that it does not reasonably identify the customer or an individual.
Such information may be used to:
- improve platform performance;
- evaluate feature adoption;
- develop generalized benchmarks;
- identify common operational patterns;
- improve reliability and security; and
- guide product development.
HustleForge will not attempt to reidentify information that has been properly deidentified except to test whether deidentification controls remain effective.
20. Availability, Preview Features, and Changes
The Forge is generally available. Certain capabilities may be offered as preview, limited-availability, or planned features and are identified as such in the product, on the Trust Center, or in an order form.
Preview and limited-availability features may:
- change before general availability;
- contain defects;
- have incomplete documentation;
- experience interruptions;
- have limited support;
- be modified or discontinued; and
- lack certifications or controls planned for later releases.
HustleForge will use commercially reasonable efforts to operate and support the purchased service. No uptime or response-time commitment applies unless stated in an order form or service-level agreement.
HustleForge may update The Forge centrally. Updates may modify interfaces, workflows, integrations, or features, but HustleForge will not intentionally remove a material purchased capability during a paid term without reasonable notice or a reasonable alternative.
21. Security and Incidents
HustleForge maintains safeguards designed to protect the platform, but no service is completely secure or uninterrupted.
Customers acknowledge the shared-responsibility model described in the Privacy Policy and security documentation.
If HustleForge confirms a security incident affecting Customer Data, HustleForge will:
- investigate the event;
- take reasonable containment and corrective action;
- preserve relevant information where appropriate; and
- notify affected customers when required by law or contract.
Security issues should be reported privately to security@hustleforge.tech.
22. Suspension and Termination
HustleForge may suspend or terminate service when:
- undisputed fees remain overdue;
- use creates a material security risk;
- a customer violates these Terms;
- continued service may violate law;
- a third-party provider prohibits the required access;
- the customer’s instructions create an unreasonable risk; or
- emergency action is reasonably necessary to protect customers or the platform.
Where practicable, HustleForge will provide notice and an opportunity to correct the issue.
Upon termination:
- customer access ends as stated in the cancellation or termination notice;
- outstanding fees remain due;
- the customer should export required Customer Data;
- the seven-day cancellation grace period applies to customer-requested account deletion;
- deletion proceeds subject to legal retention and backup cycles; and
- provisions that logically survive termination remain effective.
23. No Guarantee of Business Results
HustleForge does not guarantee:
- leads;
- appointments;
- sales;
- revenue;
- cost savings;
- employee performance;
- legal or regulatory compliance;
- advertising results;
- uninterrupted integrations;
- successful third-party provider actions; or
- any other specific business outcome.
Results depend on factors outside HustleForge’s control, including the customer’s market, offer, staff, data, decisions, responsiveness, systems, providers, and implementation.
24. Disclaimer of Warranties
To the maximum extent permitted by law, the services are provided “as is” and “as available.”
HustleForge disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted operation, and error-free performance.
This disclaimer does not limit an express commitment contained in a signed order form or service-level agreement.
25. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business opportunity, goodwill, or data, arising from the services.
HustleForge’s total aggregate liability arising from an engagement will not exceed the amount the customer paid HustleForge under the applicable order form or subscription during the 12 months preceding the event giving rise to the claim.
The limitations do not apply to liability that cannot legally be limited or to a party’s:
- fraud;
- willful misconduct;
- gross negligence;
- unauthorized use of the other party’s intellectual property;
- breach of confidentiality obligations;
- indemnification obligations; or
- payment obligations.
26. Indemnification
The customer will defend and indemnify HustleForge and its personnel against third-party claims arising from:
- Customer Data;
- the customer’s instructions;
- unlawful use of The Forge;
- communications or campaigns conducted by the customer;
- lack of required consent or authorization;
- the customer’s products or services;
- decisions made using Forge information; or
- the customer’s violation of law or these Terms.
HustleForge will provide reasonable notice of the claim and cooperation at the customer’s expense. The customer may not settle a claim in a manner that admits fault by HustleForge or imposes an obligation on HustleForge without written consent.
27. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Before filing a legal action, the parties will attempt in good faith to resolve the dispute through written notice and direct discussion for at least 30 days.
Any legal proceeding that is not resolved informally must be brought in a state or federal court with jurisdiction over HustleForge’s principal place of business, and each party consents to that jurisdiction and venue.
Nothing in this section prevents either party from seeking urgent injunctive relief concerning unauthorized access, security, confidentiality, or intellectual property.
28. Changes to These Terms
HustleForge may update these Terms as the services or legal requirements change.
Material changes will be communicated through email, the platform, or another reasonable method.
For existing customers, a materially adverse change will become effective no earlier than the next renewal period unless:
- the change is required by law;
- the change addresses a security risk;
- the customer agrees to earlier application; or
- the applicable order form states otherwise.
29. General Terms
Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.
The customer may not assign its agreement without HustleForge’s consent, except as part of a merger, reorganization, or sale of substantially all relevant assets. HustleForge may assign the agreement as part of a corporate transaction or internal reorganization.
Failure to enforce a provision is not a waiver.
If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.
These Terms and the applicable contract documents constitute the entire agreement regarding the purchased services.
30. Contact
HustleForge LLC
Email: contact@hustleforge.tech
Mailing address: 2290 Cheim Blvd, Marysville, CA 95901